Chase Credit card an their Privacy Guard

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May 2, 2008

Chase Credit Card complaint by Anemati

I just looked at my Chase credit card statement and noticed a $12.99 charge,. When I called I was told that is by Privacy Guard and I needed to contact them directly. They also told me the charge has been monthly for two years! I called Privacy Guard and they told me that Chase Customer Service had verbally authorized them to do so. Called Chase back they said, the customer is responsible for such a requests! Well, I am fuming because I was in banking for 12 years, have a graduate degree, work in finance industry, and was at one time a Consumer Loan department supervisor. In addition I have "alert" on my credit reports which nobody can pull one without my signed permission. I am out over $300 and Chase which I am sure is benefiting from this union, is not willing to pay me back. Beware and look at your statements.

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Comments (3)

1. Written by ch, on 23-07-2008 23:56

Ok - the poster admitted she was not smart about checking the statement - that does not give the negate the reprehensible behavior of Privacy Guard and yes they do automatically take money from accounts by deceptive practices. A disgusting company - why do you think so many people complain? Sorry Cassesy but the company you work for is operated by criminals and the banks that promote Privacy Guard are partners in crime!

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2. Written by Cassey, on 03-07-2008 16:35

I work for PG and the only way you can get it is you sine up for it. I'm am so tide of people calling in to cancel and don’t know how they got our services. The program works and can help you in the long run for Id theft. You can all ways get a refund from us and you can cancel at anytime. If you have been billed for the service for more then 3 months and did not know about then you need to look at you statements more and stop crying.

Thank you

Cassey

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3. Written by Clint, on 07-06-2008 19:48

First of all, it took you two years to notice a monthly charge on your account? The bank provides you with a mothly billing statement, it is your responsibility as a consumer to look over it and notify the bank of billing error. You think with all that education, you could read and be responsible?

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